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conflict style

Trainer Kathy Galleher on Using Style Matters

Consultant Oma Drawas on Using Style Matters

What Trainers Say About Style Matters

YOUR RESPONSES IN CALM

Now we turn to settings of Calm, considering how you deal with differences when emotions are not yet greatly stirred. Here we pay special attention to your lowest scores, for the simple reason that when you score low in a style, you may be under-using that style in real life.

Each style has unique characteristics that make it shine in particular circumstances. If you have a skill deficit in any of the styles, in certain moments you will be handicapped in your effectiveness. Consider a low score in any style as a possible signal of a skill deficit and thus an opportunity to improve your overall effectiveness.

Bear in mind too that the Calm stage of conflict is a great time to experiment with new responses. When we are not stressed we have greater access to inner resources of awareness and reflection; we can more easily choose rather than just react. This makes Calm settings a great place to experiment with expanding our use of conflict styles we might hesitate to use in hot conflict.

 

Optimize for learning

Train with tools designed by trainers and optimized for learning. Direct attention beyond numbers to core strengths, opportunities for growth, and strategic choices.

Prepare for diversity

Build conflict resolution skills in settings where managing differences is challenging. Use training tools with built-in cultural flexibility. Provide opportunities to discuss how diverse backgrounds shape habits in conflict.

Be practical

Ground learning in affirmation of existing strength. Give clear, simple feedback on areas of concern. Provide detailed suggestions for options to improve.

Be stress aware

Calm≠Storm. Recognize response to conflict as dynamic and not single state.  Give tools to manage the Storm Shift.

Be where they are

Provide multi-platform delivery of training. Support groups and teams scattered physically and working together online. Use time-saving web tools to facilitate learning for individuals, teams, or groups, in face-to-face workshops or online.

Work with limits

Price training materials in reach of all who need them. Reduce prep, coordination, and delivery time with trainer-friendly online tools. Deliver rich learning, on location or online, in less time, with less travel.

Take a long view

Expand the window of learning and support reflection before, during, and after workshops. Set up rich discussion in pairs, small groups, and large groups. Followup with resources for continued growth.  Facilitate journeys, not events.