Shift Dynamics with One Word

Here’s a strategy to improve dynamics in a difficult conversation:  In an argument or tense discussi...

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The Thomas-Kilmann Instrument

The Thomas Kilmann Conflict Mode Instrument or TKI has been around since the 1970s and bills itself ...

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Train with Online or Paper Versions?

Online vs. Paper in Conflict Styles Training In conflict styles training, you have an option to use ...

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How to Lead with Less Anger

Do you use an angry voice to communicate or give instructions when a firm, even voice would do the j...

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Join our Training Series

Want to lead a conflict styles workshop? Join me on November 21 for the first in a series of short w...

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Thomas-Kilmann, Hammer's ICSI, or Style Matters?

Trainers considering Style Matters as a conflict style inventory should be aware of two other option...

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Homework on Conflict Styles

  Life spares no one from conflict.  But unfortunately the word has not yet reached the schools that...

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Lead Conflict Styles Training

This post is for people who want to help a team or group improve their patterns of dealing with conf...

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Avoid Conflict Gracefully

  Sometimes when there's a conflict, the best thing to do is say nothing and just drift away.&n...

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How to Manage Your Storm Shift

  Does your behavior in conflict change sharply when you get upset?  Do you turn suddenly aggre...

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Simple Conflict Resolution Two-Step

  An easy way to expand your conflict resolution ability is to begin using the two step discuss...

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Cooperate Gracefully

  The Cooperating Style of conflict management is about actively seeking ways for both sides to...

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Tutu Led by Sharing His Power

  The passing this week of Archbishop Desmond Tutu brings a flood of memories of an amazing man...

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New Trainers Guides

If you're interested in leading conflict styles training, download my 2019 trainers' guides with a s...

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Facilitation in the Digital Age

What’s your experience of meetings? "They're boring.  They're useless. Everyone hates them.  So why ...

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